GENERAL TERMS AND CONDITIONS

GENERAL CONDITIONS AND DEFINITIONS

In order to use POKLET APP you must agree to General Terms and Conditions.

These General Terms and Conditions will form part of the legal agreement between you

(parent/guardian) and us – POKLET UAB, WALLETTO UAB. There is no legal agreement between

POKLET UAB, WALLETTO UAB and any children you allow to use POKLET APP and Services.

By registering as a user of POKLET APP you agree to be legally bound by General Terms and

Conditions. By connecting your child’s account, as a parent or guardian, you allow and consent to

your child’s use of the POKLET APP and POKLET Services, WALLETTO IBAN account and WALLETTO

Prepaid Card, as children may use POKLET APP only under parent/guardian permission. A child’s

account which is not connected to an account belonging to its parent or guardian within 90 days

will be deleted.

IF YOU DO NOT AGREE TO THESE TERMS, YOU OR ANY CHILD UNDER YOUR PARENTAL

RESPONSIBILITY MAY NOT USE POKLET SERVICES.

These General Terms and Conditions apply to your use of the POKLET APP, WALLETTO IBAN

account and WALLETTO Prepaid Card. Please read them carefully and keep a copy for your records.

You can ask WALLETO UAB or POKLET UAB at any time for a copy of these General Terms and

Conditions, our current rates of Fees and the current Usage Restrictions by contacting us using one

of the Contact Methods. You can also obtain a statement of recent Transactions made by you using

your WALLETTO Prepaid Card via UAB POKLET.

The WALLETTO Prepaid Card is issued by UAB Walletto, electronic money institution authorised

and regulated by the Bank of Lithuania as an Electronic Money Institution in Lithuania and a

member of Visa Europe Limited. WALLETTO issues the e-money on your WALLETTO Card.

The payment initiation services are provided by AB Neo Finance, electronic money institution and

payment initiation institution authorised and regulated by the Bank of Lithuania.

"UAB POKLET” means UAB Poklet (company number) 305534915, a company incorporated under

the laws of the Republic of Lithuania with its registered office address at Švitrigailos str. 11K-109,

LT-03228 Vilnius.

"POKLET APP" means the software application for mobile devices “Poklet” owned and operated by

UAB Poklet where you can access your UAB POKLET Wallet information.

“POKLET Services" means services provided by UAB Poklet – i.e. digital online tool (POKLET APP)

intended to be used by children and parents/guardians to collaboratively manage pocket money in

a safe and educational environment. POKLET Services consist of a version free of charge (Free

version of POKLET Services) and a version available upon payment of a subscription fee (Premium

version of POKLET Services). Additional terms apply for the Premium version of POKLET Services.

"Contact Methods" means the methods by which you may contact UAB POKLET:

● Service Hotline +37068769232

● Service Email : support@poklet.io

"WALLETTO" means UAB Walletto (Company number 304686884) a company registered in

Lithuania with its registered office at A. Goštauto str. 8-107, Vilnius, Lithuania and which is licensed

and regulated by the Bank of Lithuania as an Electronic Money Institution in Lithuania;

“ATM” means an automated teller machine or cash dispenser bearing the VISA acceptance mark;

“ATM Transaction” means a transaction carried out at an ATM to withdraw cash;

"Balance" means the electronic money loaded in your WALLETTO IBAN account using the topping

up method set out in clause 4 of these General Terms and Conditions;

"Business Day" means any day (other than a Saturday or Sunday) on which banks in Lithuania are

open for normal banking business;

"WALLETTO Card" means either of the WALLETTO Prepaid Card or the WALLETTO Virtual Card and

"WALLETTO Cards" shall be construed accordingly;

"WALLETTO Prepaid Card" means the VISA card issued by WALLETTO Limited in your name and

which is linked to your WALLETTO IBAN account. The WALLETTO Prepaid Card is an electronic

money product regulated by the Bank of Lithuania – it is a prepaid card and not a credit or debit

card and it can be used by you to carry out Transactions. For more details about your WALLETTO

Prepaid Card including how you can use it, please refer to clause 4 below;

"WALLETTO Virtual Card" means the VISA virtual card generated by you via POKLET APP and linked

to your UAB POKLET Wallet to enable you to carry out E-Commerce Transactions;

"WALLETTO IBAN account" means the prepaid account operated by WALLETTO and which is linked

to your WALLETTO Card in order to fund Transactions;

“E-Commerce Transaction” means a transaction initiated by you to purchase goods or services

over the internet and which, for the avoidance of doubt, includes any such transactions initiated

through a mobile device.

"Fees" means the fees which UAB POKLET and WALLETTO may charge you from time to time for

operating and you using your POKLET APP, WALLETTO IBAN account and WALLETTO Cards as set

out in clause 17 of these General Terms and Conditions. These may include:

• ongoing monthly fees;

• in certain circumstances, fees for redeeming your Balance ("Redemption Fee");

• fees for using your WALLETTO Card to execute Transactions; and/or

• fees for replacing a lost or stolen WALLETTO Card.

WALLETTO may also charge you reasonable fees for undertaking investigations where you request

that a Transaction is refunded and where the circumstances outlined in clause 11.3 of these

General Terms and Conditions.

The amount of Fees can change over time and the applicable Fees at any time can be found via

POKLET APP.

"VISA" means Visa Europe Ltd.;

"PIN" means the unique personal 4-digit identification number which is associated with your

WALLETTO Prepaid Card and which can be used to authorise POS Transactions;

"POS Transaction" means a transaction initiated by you to purchase goods or services at a point of

sale;

"POKLET Privacy Policy" means UAB POKLET privacy policy which describes the basis upon which

any personal data is collected from you, or that you provide to POKLET UAB, will be processed,

handled and shared by POKLET UAB, as may be amended from time to time in accordance with its

terms. A copy of POKLET Privacy Policy can be found at POKLET APP;

"WALLETTO Privacy Policy" means WALLETTO's privacy policy which, together with these General

Terms and Conditions, describes the basis upon which any personal data is collected from you, or

that you provide to WALLETTO, will be processed, handled and shared by WALLETTO, as may be

amended from time to time in accordance with its terms and as further explained and defined in

clause 19 of these General Terms and Conditions. A copy of WALLETTO Privacy Policy can be found

at www.walletto.eu;

"Redemption Request" means a request from you to redeem your Balance in accordance with

clause 13 of these General Terms and Conditions;

"General Terms and Conditions" means these General Terms and Conditions;

“Transaction” means any transaction which can be executed using your WALLETTO IBAN account

and WALLETTO Cards including a POS Transaction, an E-Commerce Transaction and/or an ATM

Transaction;

"Usage Restrictions" means the usage restrictions applicable to your WALLETTO IBAN account and

WALLETTO Cards from time to time. The Usage Restrictions applying at any time can be found via

POKLET APP.

"User", "you" or "your" means the person who is identified as having applied for the POKLET

Services, WALLETTO IBAN account and WALLETTO Cards through the registration at POKLET APP

with your full name, date of birth, residential address, email address and mobile phone number.

I. PARENTS’/GUARDIANS’ AND CHILDREN’S USE OF THE SERVICE

1.1. In order to use POKLET APP and Services you must be at least 18 years old and legally

capable of entering into binding contracts.

1.2. If you are under 18 years old, you must have your parent’s or guardian's consent to use

POKLET APP and Services. Consent, according to these General Terms and Conditions is:

invitation sent from a parent’s or guardian's POKLET APP account to register to POKLET APP

or permission to use the POKLET APP and Services by accepting child’s invitation and

pressing “consent” button”.

1.3. Children (persons younger than 18 years old) may start using all the functions of the

POKLET APP only:

(a) after receiving an invitation to register from a parent or guardian (i.e. you download the

POKLET AP and send an invitation for a child to join the POKLET APP); or

(b) after receiving parent’s or guardian’s permission to use the POKLET APP and Services (i.e. if

the child first downloads the POKLET APP, then he must send an invitation to parent or

guardian and only after receiving parent’s or guardian’s permission, he will be able to start

using the POKLET APP).

1.4. As the parent or guardian of a child to whom you give permission to use POKLET APP and

Services, you:

(a) authorize and agree that this child will use POKLET APP and Services;

(b) should ensure that your child is aware of how to use POKLET APP and Services;

incurred and purchases made (you are responsible for everything child does using POKLET

APP and Services) as if you had done it yourself);

(d) give us informed consent to the collection, use and sharing of your and your child personal

data in accordance with the terms of POKLET Privacy Policy, which may be found at POKLET

APP;

(e) agree to acquaint the child with these General Terms and Conditions, POKLET Privacy Policy

and WALLETTO Privacy Policy;

(f) should frequently monitor how your child is using POKLET APP and Services.

1.5. Only one of parents/legal guardians may sign up to the POKLET APP as primary supporter

and connect accounts of the children under their parental responsibility.

II. YOUR RESPONSIBILITIES

2.1 Using POKLET APP and Services, you are responsible for:

(a) using POKLET APP and Services in compliance with these General Terms and Conditions.

(b) explaining to your child how to use your POKLET APP, Services and WALLETO card in line

with these General Terms and Conditions

receive POKLET services and for making sure that the information is kept up to date and

you have a right to share this information with UAB POKLET.

(d) keeping your password secure and confidential at all times and restricting access to the

device you are using to access POKLET APP and Services to prevent unauthorised access to

your POKLET account as you are responsible for all use of POKLET Services that occurs

under your username.

(e) notifying UAB POKLET (suing Contact methods) immediately if you have any reason to

believe that there has been an unauthorized access to your POKLET account (for example,

device you are using to access POKLET APP and Services is stolen) or you have any reason

to believe that your username, password, phone-number or any other related information

have become known to anyone else.;

(f) any other requirements listed in these General Terms and Conditions.

2.2 You are responsible that your child follows all responsibilities set out in these General

Terms and conditions as well.

2.3 Using POKLET APP and Services, you may not:

(a) use POKLET APP and Services for any commercial purposes or for any other purposes not

related to the purpose of the POKLET Services (i.e to be used by children and

parents/guardians to collaboratively manage pocket money in a safe and educational

environment).

(b) copy (except as expressly permitted by these General Terms and Conditions), decompile,

reverse engineer, disassemble, attempt to derive the source code, modify, or create

derivative works of POKELT Services, any updates, or any part thereof. Scraping of any

information contained in POKLET APP and Services is strictly prohibited.

offensive by UAB POKLET, WALLETTO, other Users or third parties.

2.4 If you break any of these General Terms and Conditions, or if liabilities are incurred as a

result of your use of POKELT APP or Services, you will be responsible for the costs and

expenses, including legal fees, that UAB POKLET incur as a result. This will include any costs

that result if someone else uses your personal information, or your POKLET account, unless

you can prove that it has been used fraudulently.

III. APPLYING FOR WALLETTO CARDS

3.1 To apply for a WALLETTO IBAN account and WALLETTO Cards, you must be of full legal age

in your country of permanent residence and hold a valid national photo ID issued in that

country.

3.2 As part of this process, you have to:

(a) provide personal details (including your full name, date of birth, residential address, email

address and mobile phone number) so that WALLETTO UAB may verify your identity; and

(b) read and accept these General Terms and Conditions and Walletto Privacy Policy.

3.3 Where WALLETTO is not able to verify your identity in accordance with clause 3.2. above,

you may be asked to provide further supporting documentation including scanned copies

or photos of identification documentation (either your passport or ID card) and proof of

your residential address until WALLETTO is able to verify your identity successfully. If

WALLETTO is unable to verify your identity based on the documentation you have provided,

in certain circumstances you may be asked to provide certified copies of the supporting

documentation to help verify your identity.

3.4 If you have not completed any of the steps set out in clause 3.2. and 3.3. above, you cannot

complete the WALLETTO IBAN account and WALLETTO Prepaid Card application process.

IV. TOPPING UP YOUR WALLETTO IBAN ACCOUNT

4.1 Subject to the satisfactory completion of any required identity and other checks, you can

top up your WALLETTO IBAN account as described in this clause 4 of these General Terms

and Conditions with funds to be used for Transactions.

4.2 The Balance on your WALLETTO IBAN account must never exceed any limits specified in the

Usage Restrictions.

4.3 You may top up your WALLETTO IBAN account by making SEPA transfer to your WALLETTO

IBAN account. You may also top up your WALLETTO IBAN account by addressing such

request to POKLET UAB. Funds topped up in this way will be credited to your WALLETTO

IBAN account without delay after the receipt of valid funding instructions by WALLETTO.

4.4 WALLETTO reserves the right to refuse to accept any particular top up transaction or to

disable any particular topping up method without notice in the interests of preventing

fraud, money laundering or any other criminal activity.

V. YOUR WALLETTO CARDS

Your WALLETTO Prepaid Card

5.1 Your WALLETTO Prepaid Card will be sent to your address as provided to WALLETTO by you

in accordance with clause 3.2. above.

5.2 Delivery of your WALLETTO Prepaid Card should occur within 5-10 Business Days of your

successful application for a WALLETTO Prepaid Card. If you do not receive your WALLETTO

Prepaid Card within 10 Business Days, you must contact POKLET UAB immediately using

one of the Contact Methods.

5.3 When you receive your WALLETTO Prepaid Card, you must sign the reverse immediately. To

activate your WALLETTO Prepaid Card, you will be asked to provide certain details including

your full name and date of birth. Once your WALLETTO Prepaid Card is activated, you can

carry out Transactions using your WALLETTO Prepaid Card in accordance with clause 6.

Your WALLETTO Virtual Card

5.4 Your WALLETTO Virtual Card will be automatically generated in POKLET APP. You will be

able to open and request your WALLETTO Virtual Card by following the instructions in the

relevant section of POKLET APP.

5.5 Your WALLETTO Virtual Card will include all of the details you would expect to see on a

plastic card, including the card number, expiry date and CVV number (i.e. the 3-digit code

on the reverse of the card).

5.6 Your WALLETTO Virtual Card will be stored in the password-protected section of POKLET

APP and you will need to enter your password each time you would like to view it.

VI. USING YOUR WALLETTO PREPAID CARD

6.1 Once your WALLETTO Prepaid Card is activated and subject to these General Terms and

Conditions as well as Usage Restrictions in each case, you can use:

(a) your WALLETTO Prepaid Card to carry out POS Transactions and E-Commerce

(b) Transactions or to execute an ATM Transaction; and

payments are accepted in each case.

6.2 WALLETTO cannot guarantee that a particular retailer, ATM or online merchant will accept

your WALLETTO Card - you must check with the relevant retailer, online merchant or check

the ATM signage before attempting to make a Transaction.

6.3 You should make sure there are sufficient funds available in your WALLETTO IBAN account

to cover the amount of a Transaction and any applicable Fees – you will only be able to

carry out Transactions using your WALLETTO Card to the extent of your Balance. Any

Transaction you make using your WALLETTO Card will be deducted from the funds held in

your WALLETTO IBAN account.

6.4 The Fees and Usage Restrictions applying to your WALLETTO IBAN account and your

WALLETTO Cards are set out in clause 17.

VII. AUTHORISING TRANSACTIONS

7.1 You will be asked to authorise each Transaction at the time it is initiated by you through the

WALLETTO Prepaid Card or WALLETTO Virtual Card as applicable. A Transaction will be

regarded as authorised by you where you:

(a) authorise a POS Transaction by following the instructions provided by the merchant or

retailer to authorise the POS Transaction which might include: (i) entering your PIN; (ii)

signing a sales voucher; (iii) inserting your WALLETTO Prepaid Card into a card reading

device for the purpose of making a payment; (iv) swiping your WALLETTO Prepaid Card

through a card reader;

(b) authorise an E-Commerce Transaction by following the instructions provided by the

merchant or retailer to authorise the E-Commerce Transaction and by providing the

WALLETTO Prepaid Card or WALLETTO Virtual Card details and/or any other details as

requested; or

PIN to request a cash withdrawal.

7.2 Subject to clause 7.3 below, you can withdraw or revoke your authorization for a

Transaction at any time until the authorization is received by WALLETTO, using one of the

Contact Methods. Authorization for a Transaction may not be withdrawn or revoked by you

once it is received by WALLETTO although in the case of a POS Transaction, the merchant

may give you a refund.

7.3 Your authorisation for a POS Transaction, an E-Commerce Transaction or for an ATM

Transaction will be received by WALLETTO at the time WALLETTO receive the POS

Transaction or E-Commerce Transaction instruction from the merchant acquirer or at the

time WALLETTO receive the ATM Transaction instruction from the ATM acquirer,

respectively. All of these authorisations will be received by WALLETTO almost

instantaneously and it is unlikely that you will be able to withdraw your authorisation for a

Transaction before this time.

VIII. BLOCKING YOUR WALLETTO IBAN ACCOUNT AND YOUR WALLETTO CARD AND REFUSING

TRANSACTIONS MADE WITH YOUR WALLETTO CARD

8.1 WALLETTO may at any time suspend, restrict or cancel your WALLETTO IBAN account

and/or your WALLETTO Cards, or suspend or restrict access to POKLET APP or refuse to

issue or replace the WALLETTO Cards for reasons relating to the following:

(a) WALLETTO is concerned about the security of the WALLETTO IBAN account and/or of the

WALLETTO Cards that WALLETTO has issued to you;

(b) WALLETTO suspect your WALLETTO IBAN account and/or WALLETTO Cards are being used

in an unauthorised, illegal or fraudulent manner;

(d) you tell WALLETTO that your WALLETTO Prepaid Card is lost or stolen as further detailed in

clause 9; or

(e) if the contract has been cancelled as further detailed in clause 9.

8.2 Unless informing you would compromise reasonable security measures or otherwise be

unlawful, where practicable WALLETTO will inform you by phone or email, giving reasons,

before suspending, restricting or cancelling your WALLETTO IBAN account and/or your

WALLETTO Cards or suspending or restricting access to POKLET APP or refusing to issue or

replace the WALLETTO Cards. If it is not practicable to inform you in advance and unless

doing so would compromise reasonable security measures or otherwise be unlawful,

WALLETTO will inform you immediately afterwards, giving reasons.

8.3 WALLETTO will unblock your WALLETTO IBAN account and/or your WALLETTO Cards and

allow you to regain access to POKLET APP as soon as practicable after the reasons for

stopping its use cease to exist and will inform you by phone or email when WALLETTO has

unblocked your WALLETTO IBAN account and/or your WALLETTO Cards and allowed you to

regain access to POKLET APP.

8.4 WALLETTO may refuse to carry out a Transaction:

(a) if WALLETTO believes that you are acting in breach of these General Terms and Conditions;

(b) if WALLETTO believes that a Transaction is potentially suspicious or illegal;

excess of your Balance; or

(d) if WALLETTO are unable to carry out the Transaction due to errors, failures (whether

mechanical or otherwise) or refusals caused by merchants, ATM operators, payment

processors, card networks or payment schemes who are processing Transactions.

8.5 If WALLETTO refuse to carry out a Transaction, unless informing you would compromise

reasonable security measures or be otherwise unlawful, WALLETTO will inform you at the

earliest opportunity and in any event by the end of the Business Day following the day

WALLETTO has received the Transaction request. Normally WALLETTO will inform you with

an error message on the merchant's or ATM operators’ terminal or website and if

applicable, a receipt showing that the Transaction has not been successful, although in

some instances WALLETTO may inform you by phone or e-mail. You can contact POKLET

UAB using any of the Contact Methods to ask for the reasons for refusing to carry out that

Transaction and for an explanation of how you can correct any information WALLETTO hold

that led to refusal to approve a Transaction.

8.6 You may correct any information WALLETTO hold and which may have caused to refuse a

Transaction by contacting WALLETTO via any Contact Method.

IX. CANCELLING YOUR CONTRACT

9.1 The contract is set out in these General Terms and Conditions will continue until cancelled

in accordance with this clause 9. Your WALLETTO Card will be valid for the period ending on

the last calendar day of month indicated on your WALLETTO Card, at which point you are

expected to contact POKLET UAB and specifically request the renewal WALLETTO Card.

9.2 You have the right to cancel the contract with POKLET UAB and WALLETTO UAB, which is

set out in these General Terms and Conditions, at any time with 30 days prior notice by

using one of the Contact Methods or by requesting the same via POKLET APP.

9.3 WALLETTO may cancel the contract with you, with immediate effect, by giving written

notice if you break an important part of these General Terms and Conditions, including:

(a) if you repeatedly break these General Terms and Conditions and fail to resolve the matter

to satisfaction in a timely manner;

(b) if you act in a manner that is threatening or abusive to WALLETTO staff or anyone acting on

behalf;

(d) in the event of your death or incapacity.

9.4 WALLETTO may cancel the contract with you for any reason by giving you at least 2 months'

written notice.

9.5 WALLETTO may also cancel the contract with you with immediate effect and/ or suspend

your WALLETTO IBAN account (including access to it via POKLET APP) if WALLETTO believes

your WALLETTO IBAN account and/or WALLETTO Cards are deliberately being used by you

or anyone else to commit fraud or for other illegal purposes. If WALLETTO does this,

WALLETO will tell you by phone or e-mail only to the extent to which WALLETTO is

permitted to do so by law and you must stop using your WALLETTO IBAN account (or

attempting to access it via POKLET APP) and your WALLETTO Cards immediately.

9.6 If WALLETTO or you cancel the contract, then as soon as WALLETTO is permitted to do so

(and normally within 5 Business Days after you contacted WALLETTO where you cancel this

contract) WALLETTO will return any Balance remaining on your WALLETTO IBAN account

(after the deduction of all pending Transactions and applicable Fees) to you. Please note

that in order to comply with applicable legal and regulatory requirements, including

anti-money laundering and terrorist financing requirements, WALLETTO may need:

(a) to verify your identity; and

(b) to return that Balance to the same bank account which has previously been used to top up

your WALLETTO IBAN account.

9.7 Once the contract has been cancelled, you will not be entitled to a refund of money you

have already spent on Transactions authorised or pending, or any Fees for the use of your

WALLETTO IBAN account or WALLETTO Cards incurred before the contract was cancelled.

9.8 UAB POKLET reserve the right to terminate the agreement with you and suspend or

terminate your use of and access to POKLET APP and Services if:

(a) You breach General Terms and Conditions;

(b) You fail to make a payment to UAB POKLET that is due;

(d) UAB POKLET suspect you have been or are engaged in fraudulent or illegal activity when

using POKLET APP and Services;

(e) Your POKLET Account is inactive for a consecutive period of 365 days or more;

(f) You engage in any conduct which UAB POKLET believes, in its sole discretion, to be harmful

to its business or to other POKLET APP users.

9.9 Upon termination of your agreement with UAB POKLET, you must stop using POKLET APP

and Services.

9.10 If a termination is due to your breach of these General Terms and Conditions, you will not

be refunded any fees paid, if any.

9.11 UAB POKLET may also cancel the contract with you with immediate effect and/ or suspend

your access to POKLET APP and WALLETTO IBAN account if UAB POKLET believes your

POKLET APP, WALLETTO IBAN account and/or WALLETTO Cards are deliberately being used

by you or anyone else to commit fraud or for other illegal purposes. If UAB POKLET does

this, UAB POKLET will tell you by phone or e-mail only to the extent to which UAB POKLET is

permitted to do so by law and you must stop using your POKLET APP, WALLETTO IBAN

account and your WALLETTO Cards immediately.

9.12 If UAB POKLET, WALLETTO or you cancel the contract, then as soon as UAB POKLET and

WALLETTO are permitted to do so (and normally within 5 Business Days after you contacted

us where you cancel this contract), WALLETTO will return any balance remaining on your

WALLETTO IBAN account (after the deduction of all pending Transactions and applicable

Fees) to you. Please note that in order to comply with applicable legal and regulatory

requirements, including anti-money laundering and terrorist financing requirements, UAB

POKLET and WALLETTO may need:

(a) to verify your identity; and

(b) to return that Balance to the same bank account which has previously been used to top up

your WALLETTO IBAN account.

9.13 Once the contract between you, UAB POKLET and WALLETTO has been cancelled, you will

not be entitled to a refund of money you have already spent on Transactions authorised or

pending, or any Fees for the use of your WALLETTO IBAN account or WALLETTO Cards

incurred before the contract between you, UAB POKLET and WALLETTO was cancelled.

9.14 UAB POKLET also has the right to terminate the agreement with you without giving any

reason thereto. Upon such termination by UAB POKLET without cause, you will receive back

all funds held on your POKLET APP and WALLETO cards.

X. KEEPING YOUR WALLETO PREPAID CARD SECURE

10.1 It is important that you take all reasonable care and precautions to keep your WALLETTO

IBAN account details and your WALLETTO Cards and details safe and you must not allow

your WALLETTO Cards to be used by anyone else. You must also keep your PIN safe and you

must not disclose it or allow it to be used by anyone else.

10.2 If your WALLETTO Prepaid Card is lost or stolen, or if you suspect that someone else knows

your PIN, please follow the instructions set out in clause 11 below. If someone else uses

either of your WALLETTO Cards without your consent and you have not informed

WALLETTO in accordance with your obligations in clause 11, you may lose funds held in

your WALLETTO IBAN account in the same way as if you lost cash in your wallet or purse.

10.3 You must keep your PIN secret at all times. You should never disclose this security

information to anyone. If you suspect that someone else knows your PIN, you should tell

POKLET UAB as soon as possible using one of the Contact Methods so that POKLET UAB can

give you information on how to change these details.

10.4 WALLETTO has the right to disable your WALLETTO Prepaid Card, at any time, if in our

reasonable opinion you have failed to comply with any of the provisions of these General

Terms and Conditions.

10.5 WALLETTO recommends that you check your Transaction history through POKLET APP on a

regular basis to identify any potential unauthorised use of your WALLETTO Cards and to

check for Transactions which you do not recognise. WALLETTO will provide you with a

statement of Transactions through POKLET APP on a monthly basis and you shall keep that

statement for your records for at least 18 months. Your statement will show:

(a) information relating to each Transaction which will enable it to be identified;

(b) the amount of each Transaction shown in the currency in which that Transaction was paid

or debited to your WALLETTO Card;

(d) the exchange rate (where applicable) which applied to each Transaction; and

(e) for each Transaction, the date on which your authorisation was received by us as described

in clause 7.3. of these General Terms and Conditions.

XI. REPORTING SECURITY BREACHES AND UNAUTHORISED OR INCORRECTLY EXECUTED

TRANSACTIONS

11.1 If you know or suspect that:

(a) your WALLETTO Card has been lost, stolen or misappropriated, or

(b) your PIN or any other security information is misappropriated or known or used by

someone who is not authorised to use it, you must tell POKLET UAB immediately by calling

on the Service Hotline.

11.2 If you think a Transaction that was not authorised by you has been processed or that a

Transaction has been incorrectly executed, you must contact POKLET UAB immediately via

Service Hotline. WALLETTO may ask you, either directly or via POKLET APP, to complete a

declaration form and return it to us promptly.

11.3 WALLETTO may investigate your claim that a Transaction has not been authorised by you

and, where permitted by law, we may charge a fee for doing so.

XII. REFUNDING TRANSACTIONS

12.1 Provided that you notified WALLETTO in accordance with clause 11.2. above of an

unauthorised or incorrectly executed Transaction without delay and at the very latest

within 13 months of the debit date of that Transaction you may be entitled to a refund of

that Transaction.

12.2 If the unauthorised Transaction arose from the loss, theft or misappropriation of your

WALLETTO Prepaid Card details or of your WALLETTO Virtual Card details or of your user

name and password applying to your access to POKLET APP or of your PIN or any other

security information, we will refund the amount involved, except the first 50 EUR, for which

you may be liable.

12.3 If the unauthorised Transaction arose from you acting fraudulently or where, with intent or

gross negligence, you failed to use your WALLETTO Cards in accordance with these General

Terms and Conditions (including the obligations to keep safe your WALLETTO Prepaid Card

and

12.4 WALLETTO Virtual Card details, your user name and password applying to your access to

POKLET APP, your PIN and any other security information), we will not make any refund and

you will be liable for the full amount of all losses incurred.

12.5 Where any refund is due to you, WALLETTO shall make it immediately or, if that is not

possible, as soon as practicable following receipt of your claim or of any further information

we may request in order to investigate your right to a refund. However, if, following

investigation, WALLETTO has reasonable grounds to believe that a refund was not in fact

due to you for any reason, or that WALLETTO has made too large a refund, WALLETTO may

reverse that previous refund and you may be liable for any loss WALLETTO suffers from

your use of your WALLETTO Cards.

XIII. REDEEMING FUNDS IN YOUR WALLETTO IBAN ACCOUNT

13.1 You have a general right to redeem funds held in your WALLETTO IBAN account at any

time in whole or in part. To do so, please use POKLET APP to request a redemption and

indicate the amount to be redeemed. The requested sum is returned to the same bank

account which has previously been used to top up your WALLETTO IBAN account.

13.2 In order to process your Redemption Request, WALLETTO may ask you to provide with

documents, evidence and other information to verify your identity to enable WALLETTO to

comply with applicable legal and regulatory requirements.

13.3 Walletto may also charge a Redemption Fee if one of the following circumstances applies:

a) you are requesting redemption before termination or expiry of these General Terms and

Conditions;

b) you cancel these Terms and Conditions before any agreed termination or expiry date; or

c) you request redemption more than one year after the date of termination or expiry of

these Terms and Conditions.

The amount of this Redemption Fee may change over time. The current Fee rates are set

out in clause 17 of these General Terms and Conditions.

13.4 WALLETTO may redeem the funds in your WALLETTO IBAN account, at discretion, by

arranging a refund to the same bank account which has previously been used to top up

your WALLETTO IBAN account.

XIV. OUR LIABILITY

13.1 WALLETTO will not be liable to you for any loss arising from:

a) any unauthorised Transaction where you acted fraudulently or where, with intent or gross

negligence, you failed to use your WALLETTO IBAN account and WALLETTO Cards in

accordance with these General Terms and Conditions (including the obligations to keep

safe the WALLETTO Prepaid Card, your WALLETTO Virtual Card details, your username and

password applying to your access to POKLET APP and/or your PIN or any other security

information);

b) any abnormal or unforeseeable circumstances outside of WALLETTO control, where

WALLETTO could not have avoided those consequences even though WALLETTO made all

efforts to do so;

c) any merchant or ATM refusing to accept your WALLETTO Cards; or

d) WALLETTO compliance with applicable legal or regulatory requirements.

13.2 WALLETTO will also not be liable for:

a) business interruption; or

b) loss of revenue, reputation, goodwill, opportunity or anticipated savings; or

c) any loss or damage whatsoever which does not stem directly from our breach of these

Terms and Conditions.

13.3 WALLETTO will use reasonable efforts to make your WALLETTO IBAN account and

WALLETTO Cards available to you, but we will not be liable to you for any loss or damage

arising if it is not available to use at any time, or if access is interrupted.

13.4 Other than the losses set out in the paragraphs above (for which we are not liable) and

subject to the paragraphs below, our maximum aggregate liability under or in connection

with these General Terms and Conditions whether in contract, tort (including negligence) or

otherwise, shall in all circumstances be limited to a sum equal to 50 EUR in any 12-month

period.

13.5 WALLETTO does not warrant or promise that the WALLETTO IBAN account and/or

WALLETTO Cards will meet your requirements and you shall use the WALLETTO IBAN

account and WALLETTO Cards at your own risk.

13.6 UAB POKLET make no warranty that that POKLET Services will meet your requirements or

your access to POKLET APP will be delivered uninterrupted or error-free. Furthermore,

despite of the fact that steps have been taken to ensure that POKLET APP is free from

viruses, UAB POKLET make no warranty that POKLET APP (or website www.poklet.lt) will be

free from viruses or other harmful properties. It is your responsibility to put in place

satisfactory safeguards and procedures to make sure that any material you obtain through

POKLET APP (or website www.poklet.lt) is free from contaminations or other harmful

properties.

13.7 UAB POKLET will use reasonable efforts to make POKLET APP, your WALLETTO IBAN account

and WALLETTO Cards available to you, but UAB POKLET will not be liable to you for any loss

or damage arising if it is not available to use at any time, or if access is interrupted.

13.8 UAB POKLET will not be liable to you for any loss arising from:

(a) any unauthorised Transaction where you acted fraudulently or where, with intent or gross

negligence, you failed to use your POKLET APP, WALLETTO IBAN account and WALLETTO

Cards in accordance with these Terms and Conditions;

(b) any abnormal or unforeseeable circumstances outside of UAB POKLET control, where UAB

POKLET could not have avoided those consequences even though UAB POKLET made all

efforts to do so;

(d) UAB POKLET compliance with applicable legal or regulatory requirements.

14.9 Under no circumstances UAB POKLET will be held liable for any direct, indirect, incidental or

other kind of loss or injury resulting from your use, or downloading of any content from the

POKLET APP.

14.10 UAB POKLET is not responsible or liable for the validity and correctness of the content

provided through and in connection with use of POKLET APP and Services. Any use of the

information obtained through the use of POKLET Services shall be done at your own risk.

14.11 UAB POKLET has taken measures in order to prevent internet fraud and to ensure that

any data collected from you is kept safe and secure. However, in the event of a breach in

UAB POKLET secure computer servers, UAB POKLET cannot be held liable.

14.12 UAB POKLET is not responsible for delays or loss due to circumstances that POKLET UAB

have no control over and which significantly impedes the fulfilment of the obligation in

question or that causes the fulfilment of the obligation not being economically justifiable.

XV. OWNERSHIP AND PROTECTION OF INFORMATION

15.1 In order to effectively provide services under these General Terms and Conditions

information will be jointly exchanged between POKLET UAB and WALLETTO UAB to the

extent necessary to perform obligations under these General Terms and Conditions.

15.2 By entering this contract you acknowledge having been in contractual relations with

POKLET UAB and WALLETTO UAB and you explicitly authorise to share such information as

stipulated in clause 19.

15.3 The processing of personal data is discussed in the POKLET Privacy Policy, which can be

found at POKLET APP. The processing of personal data is discussed in the WALLETTO Privacy

Policy. A copy of WALLETTO Privacy Policy can be found at www.walletto.eu.

XVI. CHANGES TO THESE GENERAL TERMS AND CONDITIONS

16.1 WALLETTO reserve the right to change the Terms and Conditions at any time. WALLETTO

will take into account your interests affected by the intended changes and will only make

changes that WALLETTO considers to be reasonable. Changes to exchange rates will take

effect immediately where they move in your favour or where they result from a change to

the reference rate of VISA from time to time. For all other changes, WALLETTO will give you

at least two months' prior written notice via e-mail or via POKLET APP of any intended

change to the General Terms and Conditions and WALLETTO will provide you with the new

version of the General Terms and Conditions. If you do not agree with the proposed change

you must contact WALLETTO via one of the Contact Methods before that change takes

effect, otherwise you will be deemed to have accepted the change to the Terms and

Conditions.

16.2 UAB POKLET reserve the right at any time with or without a separate notice:

(a) modify or withdraw POKLET Services (or any part of them) without notice to you and will

not be liable to you for any such modification or withdrawal;

(b) change the General Terms and Conditions by posting new versions of the General Terms

and Conditions and your continued use of POKLET Services (or any part of them) following

such change will be deemed to be your acceptance of such change.

16.3 UAB POKLET will take into account your interests affected by the intended changes and will

only make changes that UAB POKLET consider to be reasonable.

16.4 Unless another date is given, new versions of General Terms and Conditions become

effective 2 months after their publication on POKLET APP or www.poklet.lt.

16.5 You will always find the latest version of General Terms and Conditions on POKLET APP or

www.poklet.lt.

16.6 In case of substantial changes, you will be notified thereof via POKLET APP message or via

notice on www.poklet.lt and will have a right to terminate POKLET Services prior to their

entry into effect.

16.7 If you do not agree with the proposed change you must tell UAB POKLET via one of the

Contact Methods before that change takes effect, otherwise you will be deemed to have

accepted the change to the General Terms and Conditions.

XVII. FEES AND USAGE RESTRICTIONS

17.1 The Fee rates and Usage Restrictions applying from time to time can be found at POKLET

APP.

17.2 By accepting these General Terms and Conditions and by applying for your POKLET APP,

WALLETTO IBAN account and WALLETTO Cards, you agree to pay the applicable Fees

relating to your use of the POKLET APP, WALLETTO IBAN account and WALLETTO Cards.

FEE TITLE

FEE

DESCRIPTION

Premium version

monthly

subscription fee

3.99 EUR/month

Monthly fee for using the premium version of POKLET

APP. Premium version monthly subscription fee and

loading fee is paid from your account at POKLET APP.

This fee is automatically paid every month. Automatic

subscription renewal can be cancelled any time.

If the subscription is not renewed (monthly fee is not

paid), WALLETTO card is hard blocked and you can

only use the free version. If you decide to use the

premium version of POKLET APP again, you will have

to order a new card.

Premium services which are available only to users of

the premium version of POKLET APP are the

following: WALLETTO card, additional educational

content for children and parents, P2P payments.

The premium version monthly subscription fee

includes the following: fee for POKLET APP usage and

WALLETTO prepaid card solution.

Discounts may apply for this fee.

Loading fee for

non-subscribers

0.49 EUR

The fee for each replenishment of your account in

case of free version

Loading fee for

subscribers

0.00 EUR

The fee for each replenishment of your account in

case of premium version

Card issuance and

delivery

4.99 EUR

Fee for WALLETTO Card production, issuance and

delivery.

The fee is paid when ordering WALLETTO Card.

Discounts may apply for this fee.

FX mark-up

2.00 %

Currency exchange commission.

ATM disbursement

SEPA

1% (min. 2 EUR)

The fee for withdrawal of funds from an ATM in the

SEPA area.

ATM disbursement

non-SEPA

2% (min. 2.50 EUR)

The fee for withdrawal of funds from an ATM in the

non-SEPA area.

Chargeback

handling

30.00 EUR

The fee for covering the administrative costs

associated with the chargeback process.

Outgoing SEPA

payment

0.80 EUR

The fee for outgoing SEPA payments, applied when

transferring money from Poklet back to your account.

The fee is valid from November 10th, 2022.

Restrictions

Subject to the General Terms and Conditions, following are restrictions imposed on your

WALLETTO Card:

ATM

EUR

Daily limit

100

ATM

EUR

Monthly limit

300

Other

EUR

Daily limit

500

Other

EUR

Monthly limit

750

ECOMM

EUR

Daily limit

500

ECOMM

EUR

Monthly limit

750

XVIII.YOUR DETAILS

You confirm that any information you provide with is true, accurate and up-to-date. You confirm

that you will let know immediately by contacting via POKLET UAB using one of the Contact

Methods if you change your personal details. If WALLETTO contact you in relation to your POKLET

Wallet WALLETTO will use the most recent contact details you have provided.

XIX. DATA PROTECTION AND HOW WE USE YOUR INFORMATION

19.1 WALLETTO UAB is a data controller of the personal data that you provide to WALLETTO UAB

(including, without limitation, an email address or other username and a password).

WALLETTO UAB will process your personal data in accordance with these General Terms

and Conditions and WALLETTO UAB privacy policy ("Privacy Policy"). Please read the

and process your personal information. By using your WALLETTO Cards you acknowledge

that WALLETTO will use your personal information in this way.

19.2 POKLET UAB also has a separate privacy policy which applies to your relationship with

POKLET UAB in addition to WALLETTO Privacy Policy. You will be asked to accept WALLETTO

policy carefully.

19.3 If WALLETTO UAB suspect that it has been given false or inaccurate information, WALLETTO

UAB may record suspicion together with any other relevant information.

19.4 You must not give WALLETTO personal information about someone else (such as alternative

named contacts) without first getting his or her consent for it to be used or securing

another legal basis for transferring it to WALLETTO in accordance with applicable data

protection legislation and disclosed for such use in accordance with these General Terms

and Conditions and WALLETTO Privacy Policy.

XX. ASSIGNMENT

WALLETTO UAB may assign rights and obligations under these General Terms and Conditions to

another company (including to an affiliate of WALLETTO) at any time, on giving you 2 months' prior

written notice of this. If we do this, your rights under these General Terms and Conditions will not

be affected. UAB POKLET may assign and transfer the rights and duties under these General Terms

and Conditions to any third party without notifying you, unless this affects your rights under these

General Terms and Conditions.

XXI. COMPLAINTS

21.1 If you have a complaint about your WALLETTO IBAN account and/or your WALLETTO Cards

you can contact WALLETTO directly by emailing cards@walletto.eu or calling

+37060148437 and we will aim to deal quickly and fairly with any complaints you have

about your WALLETTO IBAN account and WALLETTO Cards and in any event, within 8 weeks

of receiving your complaint. WALLETTO will keep you informed of any progress or steps

taken with regard to the resolution of your complaint.

21.2 If WALLETTO do not resolve your complaint about your WALLETTO services, you may be

able to refer it to the Lithuanian authority’s – Bank of Lithuania.

21.3 You may also be able to refer your complaint about your WALLETTO Plastic Card to the

European Commission Online Dispute Resolution platform at www.ec.europa.eu/odr. The

platform is a web-based platform which is designed to help consumers who have bought

goods, services or digital content online. It provides access to independent alternative

dispute resolution services which are usually free for you to use.

21.4 If you have a complaint about POKLET APP you can contact UAB POKLET using Contact

Methods and UAB POKLET will aim to deal quickly and fairly with any complaints you have

within 4 weeks of receiving your complaint. POKLET UAB will keep you informed of any

progress or steps taken with regard to the resolution of your complaint.

XXII. DISPUTES WITH MERCHANTS

If you have any disputes about purchases made using your WALLETTO Cards, you should settle

these with the person from whom you bought the goods or services. WALLETTO UAB is not

responsible for the quality, safety, legality or any other aspect of any goods or services purchased

using your WALLETTO Cards. Remember that once you have used your WALLETTO Card to make a

purchase or to withdraw cash WALLETTO cannot stop that Transaction.

XXIII.SEVERANCE

If any court or competent authority finds that any provision in these General Terms and Conditions

(or any part of any provision) is invalid, illegal or unenforceable, that provision (or part) shall, to

the extent required, be deemed to be deleted, and the validity and enforceability of the other

provisions of these General Terms and Conditions shall not be affected.

XXIV. GOVERNING LAW AND LANGUAGE

These General Terms and Conditions are governed by Lithuanian law and are subject to the

exclusive jurisdiction of the Lithuanian Courts. These General Terms and Conditions are in English

and all communications with you will be in English and/or in Lithuanian. The English language

version of these General Terms and Conditions shall be controlling in all respects and shall prevail

in case of any inconsistencies with translated versions, if any.

XXV. POKLET APP OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS

25.1 All intellectual property rights (including without limitation trademarks, trade names,

database rights and patents) are owned by UAB POKLET and its licensors.

25.2 You are granted a license with only a limited right to use POKLET Service subject to these

General Terms and Conditions. The license does not allow you to use UAB POKLET name,

trademarks or other commercial symbols.

XXVI.TERMS AND CONDITIONS APPLICABLE ONLY IF YOU USE PREMIUM VERSION OF POKLET

SERVICES

26.1 Premium version of POKLET Services allows parents and children to transfer, hold and

spend real money within the boundaries of POKLET APP and WALLETTO Card. Premium

services which are available only to users of premium version of POKLET APP are the

following: WALLETTO card, additional educational content for children and parents, P2P

payments.

Free services which are available to users of free version of POKLET APP are the following:

pocket money management tool, savings account, investment account, tasks management,

limited access to educational content for children and parents. Users of free version are not

provided with WALLETTO card.

26.2 Premium version of POKLET Services is provided upon a charge of a subscription fee and is

complemented by WALLETTO prepaid card solution.

26.3 The use of Premium version of POKLET Services is subject to payment of a subscription fee

to UAB POKLET. UAB POKLET offers 3-month, 6-month and annual subscription options.

You are responsible for paying your subscription fee.

26.4 If the subscription expires and is not renewed, then the WALLETO Card is permanently

blocked. If you want to start using Premium version of POKLET Services again, then you will

have to order a new WALLETTO Card.

26.5 In the event that you decide to terminate your subscription for Premium version of POKLET

Services, we will assist you in contacts with WALLETTO regarding potential refunding of

funds still held on your virtual account or on a child’s savings account or onto the prepaid

card connected to your parent virtual account.

26.6 UAB POKLET is not responsible for the safety, legality, quality or any other aspect of goods

and services that may be purchased with the WALLETTO card.

26.7 Premium version monthly subscription fee and loading fee is paid from your account at

POKLET APP.

26.8 Our current Fees, are set out at POKLET APP.

26.9 UAB POKLET reserves the right to change Fees and pricing models from time to time. This

will be displayed on POKLET APP and you will also receive specific information on any

changes to the fees for Premium version of POKLET Services.

26.10 Upon your cancellation of your subscription, your card and accounts at WALLETTO will be

closed down. No paid subscriptions will be repaid.

If you want to ask anything about General Terms and Conditions or want to make a request

regarding certain information or POKLET Services, please contact UAB POKLET using Contact

Methods .

These Terms were last updated on 08/09/2022